Dealing effectively with unproductive employee behavior, conflicting views and strongly held opinions does not come easily to many people. This course highlights the importance of nipping problems in the bud, resolving conflict quickly and fairly whilst maintaining productive working relationships. The course develops the skills needed to resolve conflict situations within relationships.
This course is for those who supervise or manage others and who wish to get productivity, co-operation and harmony from their team. It is for those who want to develop or maintain an atmosphere of minimum conflict and maximum participation.